CBT Nuggets – HDI Desktop Support SCA HDI-SCA

CBT Nuggets – HDI Desktop Support SCA HDI-SCA

This video training with Tim Warner covers the knowledge and skills needed to work at an IT support center, including quality assurance, call management, and more. 
Do you have the interpersonal helpdesk skills employers want? Support Center Analyst (SCA) certification from the Helpdesk Institute (HDI) says you do.

If you’d like to work in an IT support center, earning SCA certification is the best way to start. As a certified SCA, you’ll know how to address customer support issues from first point of contact to successful resolution.

Tim’s Warner’s SCA training covers all the HDI-SCA exam objectives, while linking you to tons of additional resources.